Well, indeed, when you get to talk to a real live human, all (hopefully) is resolved.
My issue is with the (aparrently recently rolled out) automated email response/web based system, that would appear to still need some (quite a lot I suspect) of work doing to it, that you cant seem to bypass.
The other thing, other co's have a telephone presence (if just a call center, but it's a start) at weekends (or part of the we) for non claim business. AF just close at 5:30PM on a Friday, and sadly we have to work those same hours too.
Oh well, hopefully on the way to being resolved, but it was an uphill struggle just to contact them and talk to anyone, needing Dan to prod someone on my behalf. (Thanks Dan)
Regards.
Dave Baxter.
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