Insurance

[Dave Baxter]

Well, indeed, when you get to talk to a real live human, all (hopefully) is resolved.

My issue is with the (aparrently recently rolled out) automated email response/web based system, that would appear to still need some (quite a lot I suspect) of work doing to it, that you cant seem to bypass.

The other thing, other co's have a telephone presence (if just a call center, but it's a start) at weekends (or part of the we) for non claim business. AF just close at 5:30PM on a Friday, and sadly we have to work those same hours too.

Oh well, hopefully on the way to being resolved, but it was an uphill struggle just to contact them and talk to anyone, needing Dan to prod someone on my behalf. (Thanks Dan)

Regards.

Dave Baxter.

[Dave Green]

One of our members is (was) insured with Elephant.co.uk which is owned by Admiral. In the letter he has received confirming that he is covered for volunteer driving is the following restriction " No cover is allowed under the policy for Blue Light Use or the use of any other emergency or warning lights." When he queried this he was told that the restriction applied to all policies issued by companies in the Admiral group and even covered the use of normal hazard flashers ie if you use them or amber beacons whilst on volunteer driving (for example for 4x4 Response) then you have no insurance cover.

Might I suggest that members be advised to check their letters authorising volunteer use to see if this restriction applies. Could I also suggest that 4x4 Response UK makes an approach to Admiral on behalf of all groups to try to get this restriction removed.

[Dave Green]

A bit of further information. Admiral is a member of ABI all members of which should accept volunteer driving. There is a restriction on blue light driving (understandably) but no mention of amber beacons or other warning lights. Looks like Admiral is not following the party line. Could this be taken up with them offficially by the national group please?